Sun Life is focused on identifying, attracting and hiring talented and diverse individuals. We are currently building a pool of candidates for future opportunities in the Toronto, Waterloo, Montreal, Halifax, Calgary and Edmonton for Disability Case Managers. If you are interested in being considered for a future opportunity, please apply and we will contact you to discuss new positions when they become available.
Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you a natural problem solver, a compelling communicator, service oriented and able to demonstrate empathy? Are you motivated to collaborate with others to assess situations and develop solutions? If so, consider a career as a Disability Case Manager at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. Our Disability Case Managers can make a difference in our customers' lives and in return, we actively support their professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build an exciting career! As a Disability Case Manager: You will be responsible for managing disability claims to resolution. This includes determining if the plan members are eligible for disability benefits through to implementing the right interventions to support recovery and return to work for approved claims. Reporting to the Manager, Group Disability, you will:Build strong relationships with our plan sponsors, working in partnership with them to address their workplace absence issues Engage plan members through open and respectful communication to understand the medical, social and personal dimensions of their workplace absence Assess claims for benefit entitlement by reviewing contractual, medical, functional and occupational information Develop and maintain outcome-focused case management plans to help plan members return to work Work collaboratively with plan members, plan sponsors, lawyers, health care practitioners and other stakeholders to obtain information, provide claim status, create action plans and provide verbal and written decisions while maintaining confidentiality and privacy Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work Prioritize work items in order to meet client service standards and Sun Life best practice guidelines Contribute to a dynamic work environment by identifying opportunities to improve processes and customer service delivery What Sets Us Apart?Our commitment to service excellence and quality, innovation and talent development Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas Comprehensive benefits package including:Medical, dental, life, and disability insurance Retirement savings and Stock purchase plan Paid vacation Tuition assistance Fitness facilities or subsidiaries in specific locations A supportive and interactive team environment Comprehensive training programs from the start of employment and ongoing coaching to set you up for success At Sun Life Financial, we want to help people shine What You Bring To The Table:Critical thinking and stellar customer service skills Excellent listening skills and capacity for empathy Outstanding communication skills - written and verbal Ability to professionally manage stressful situations Ability to deliver difficult news in a tactful and sensitive manner A positive attitude with a commitment to high quality service A willingness to roll up your sleeves to uncover information Attention to detail with complex claims and contracts Analytical skills with a passion for solving problems Adaptability, flexibility and strong decision making skills Excellent organizational skills and an ability to follow-up on several files at the same time Strong cross-functional team skills with the ability to work independently Previous disability management experience, assessing disability claims would be an asset Previous knowledge of disability products would be an asset Bilingual in English and French* (specific to the east) *Selected candidates will be required to take a written and oral language test to evaluate English and French language proficiency and a basic math test to evaluate proficiency
Sound like you? If this opportunity to contribute to the health of organizations and individuals speaks to you, we want to meet you! In Group Benefits, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country. Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits providerLI-KM1We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Workopolis Job Category: InsuranceOther Locations: CA-NS-Halifax, CA-ON-Toronto, CA-AB-Edmonton, CA-QC-Montreal, CA-AB-CalgaryUnposting Date: Nov 28, 2014, 11:59:00 PMJob: Claims - Life & Disability
Career Level: Experienced
Industry: Financial Services and Banking
Job Function: Insurance