Kelsey's Looking for Manager Guest experience for Georgetown, ON

Kelsey's Looking for Manager Guest experience for Georgetown, ON
Employment type: Full-time
City: Georgetown
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28



Kelsey's is a Canadian concept, founded in 1978 and now boasts more than 115 locations throughout Canada and the U.S. Kelsey's provides "No Problem" service in a fun atmosphere, making Kelsey's our guests' first choice in casual dining time after time.


-Assists in the day-to-day leadership and management of a Kelsey's restaurant as directed by the General Manager (GM)

-Accountable for key financials (Sales, SRS, IBCC, EBITDA) and KPI's (Net Promoter, Guest Experience, Steritech, Engagement, Turnover) in partnership with the management team.

-Responsible for timely progress through the Restaurant Leader Certification Program, taking on additional responsibilities as learning and skill enhancements happen. Develops the ability to effectively run both front and back of the house and lead all shifts to Brand standard.  As a fully trained Assistant Manager, supports the GM in all aspects of operating a "Benchmark Restaurant" to the Brand standards, creating a perfect guest experience every time while focusing on on-going associate development.


Core Role:

-Guest Experience

-People Development

-Sales and Profitability

-Standards and Controls



 -Post secondary degree/diploma (BComm. Or Hospitality) or equivalent

-Must possess the "Hospitality Gene" - Passion for People and Excellence


Leadership Fit Criteria:


-Drive - You are happy, but not satisfied.  You keep raising the stakes with your associates, your operation and most importantly, yourself.  You are not afraid to take decisive action.  This inspires confidence in your associates and helps drive a perfect Guest experience every time.


-Inspiration - You are a new-fashioned leader.  You are a collaborator and you build teams that are rich in talent and self-motivation.  Your style is not rigid, but flexible, and you can accommodate the styles of others in your own.  Most of all, you act with integrity, value diversity and create a contagious passion around pleasing your Guests.


-Anticipation -   You can imagine what the future will look like and you can create a vision for growth.  This makes you highly proactive.  You also understand the business and how things inter-relate, and can manage both the big picture and the smallest detail.  You anticipate barriers that lie ahead and this make you more willing to take the appropriate risks.


-Focus - You can set priorities and work fast.  You do not fear ambiguity and change, but feel comfortable with both.  You can separate what is urgent from what is important while staying agile and adaptable at all times.


The successful candidate is expected to be a leader in demonstrating behaviours consistent with Cara's Principles.


Confidentiality regarding all applications is assured.


If you are interested in this opportunity please email your resume to

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls please

Career Level: Experienced

Years of Relevant Experience: Any

Industry: Restaurant and Food Services

Job Function: Hospitality and Food Service